Privacy Policy

Cheshire Design & Build NW ("we", "us", or "our") takes the protection of your privacy seriously. This policy sets out how we gather, handle, and secure your personal information when you browse our website or engage with our services.

1. Who We Are

We are Cheshire Design & Build NW, a design and build contractor operating across Cheshire and the wider North West.

• Area: Cheshire-led, with Greater Manchester covered for the right projects
• Email: [email protected]
• Phone: 07494 709798

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller.

2. Information We Collect

Information you provide to us

When you get in touch through our website, by phone, or via email, we may gather:

• Your name
• Email address
• Phone number
• Property address or postal code
• Information about the project you are interested in

Information gathered automatically

When you browse our website, the following may be collected automatically:

• Your IP address
• Browser type and version
• Which pages you view and the duration of your visits
• The referring website that directed you to us
• Your device type and display resolution

When you send our quote form, it also includes how you reached our website (for example a Google search, one of our Google ads with that ad click's reference, or a link from another site) and the first page you visited. Our cookie policy explains how this is stored.

3. How We Use Your Information

Your personal information is used to:

• Reply to your enquiries and prepare quotations
• Organise site surveys and complete projects
• Keep you informed about the progress of your work
• Enhance our website and the services we offer
• Meet our legal obligations

We only use your information for the purposes it was originally collected for. Your data will not be used for marketing unless you have provided us with clear consent.

4. Legal Basis for Processing

Your personal data is processed under the following legal grounds:

• Consent: When you complete a contact form or make an enquiry
• Contractual necessity: To carry out a contract or supply a quotation for our services
• Legitimate interests: To enhance our website, refine our services, and handle enquiries
• Legal obligation: When required by applicable law

5. Cookies

Our website uses cookies and similar technologies. Cookies are small data files saved on your device.

Types of cookies we use

• Essential storage: Remembers your answer to our cookie banner
• Analytics cookies: Google Analytics, used only for anonymous visit statistics that help us improve the site. You can switch these off by choosing Decline in the cookie banner
• Advertising measurement cookies: Google Ads, used to see whether our ads lead to enquiries. Only set if you choose Accept

Full details, and a button to change your choice at any time, are in our cookie policy. Declining doesn't change how the website works.

6. Sharing Your Information

Your personal information is never sold, rented, or traded to third parties. However, we may share your data with:

• Service providers that support our website hosting, enquiry forms and analytics platforms (including Google)
• Professional advisers including accountants or solicitors, where necessary
• Law enforcement agencies or regulatory authorities, as required by law

7. Data Retention

Your personal information is retained only for as long as needed to fulfil the purposes outlined in this policy. Enquiry records are generally kept for up to 24 months. Financial and contractual documentation is held for 6 years to comply with HMRC requirements.

8. Your Rights

UK data protection legislation gives you the following rights:

• Access the personal data we store about you
• Correct any data that is inaccurate or incomplete
• Delete your personal data (under certain conditions)
• Restrict how your data is processed
• Object to the processing of your personal data
• Data portability — obtain your data in a structured, machine-readable format

To exercise any of these rights, please reach out to us at [email protected]. We will reply within one calendar month.

9. Data Security

We implement suitable technical and organisational safeguards to protect your personal information from unauthorised access, modification, disclosure, or loss. Our website is secured with HTTPS encryption to protect data in transit between your browser and our server.

10. Third-Party Links

Our website may include links to external websites. We have no responsibility for the privacy practices of those third-party sites. We recommend reviewing their privacy policies before sharing any personal information.

11. Changes to This Policy

This privacy policy may be revised periodically. Updates will be published on this page along with a new revision date. We suggest checking this page from time to time to stay informed.

12. Contact Us

Should you have any questions regarding this privacy policy or the way we manage your personal data, please get in touch:

• Email: [email protected]
• Phone: 07494 709798

You are also entitled to raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled lawfully.